Privacy Policy

Welcome to Agora Stream IPTV. We are dedicated to securing your personal details and upholding your privacy rights. If you have any questions or concerns about our policies or practices concerning your personal information, please reach out via contact our support team.

1. Data We Collect

We obtain personal details that you voluntarily submit when you enroll in our IPTV service, indicate a desire to acquire information about us or our products and services, or contact us through other means.

We gather the following personal information:

• Contact Information: Your email for setting up and contacting you.
• Payment Data: When you make purchases, we gather essential data to facilitate your payment, including your payment instrument number (like a credit card number). Our payment processor securely stores all payment information, and we recommend reviewing its privacy policies.
• Device and Connection Information: Upon accessing our service, we gather your IP address along with device details (including device type and operating system). This data is crucial for ensuring service delivery and security.

2. How We Use Your Data

We utilize the data we gather or obtain:

• To provide and manage your account. We utilize your data to establish your account and ensure its operation.
• To process transactions. We use your data to invoice you for our services rendered.
• To send administrative information. Your email might be utilized to provide updates regarding your account, service modifications, and policy changes.
• To protect our Services. We apply IP and device details for security, aimed at preventing unauthorized access and minimizing DDoS attack risks.

3. Legal Bases for Processing

Your data is handled according to these specific legal bases:

• Consent: Your data may be processed if you have explicitly consented to the use of your personal information for a designated purpose.
• Legitimate Interests: Your data may be processed as needed to fulfill our legitimate business objectives, including service delivery and the prevention of fraud.
• Performance of a Contract: If we have a contractual agreement with you, we might handle your personal data to meet the obligations outlined in our contract.

4. Data Retention

Your personal information will be retained only as long as necessary to fulfill the objectives outlined in this privacy policy, unless a longer retention time is mandated or allowed by legal obligations, including tax, accounting, or other statutory requirements.

5. Cookies & Tracking Technologies

We might utilize cookies and comparable tracking technologies to retrieve or save information. These are mainly essential cookies necessary for the website and client area to function properly. We do not employ intrusive tracking cookies for advertising aims.

6. Third-Party Services

We might disclose your information to external vendors, service providers, or representatives who carry out tasks for us or on our behalf, necessitating access to that data to effectively perform their roles. Examples include:

• Payment Gateways: For secure payment processing solutions.
• Analytics Providers: We use Google Analytics to gain insights and refine our services. The information shared is typically anonymized and aggregated.

7. Data Security

We have established suitable technical and organizational security protocols intended to safeguard any personal data we manage. Nevertheless, it is essential to keep in mind that the internet can never be entirely secure.

8. Your Data Protection Rights

Your rights concerning personal data may vary based on your geographical location.

• The right to access – You possess the right to ask for copies of your data.
• The right to rectification – You have the entitlement to ask for corrections on any information you consider incorrect.
• The right to erasure – You hold the right to request the removal of your personal information under certain conditions.
• The right to opt-out – At any moment, you may choose to unsubscribe from our promotional communications.

To utilize these rights, kindly contact our support team.

9. Children™s Privacy

Our service is designed exclusively for individuals aged 18 and older. We do not intentionally gather personal data from anyone under the age of 18.

10. Contact Us

If you wish to discuss this policy, please reach out contact our support team.