Refund Policy

Our Commitment to You

At Agora Stream IPTV, we are committed to delivering a high-quality IPTV subscription service. This policy details the conditions under which a refund can be issued, promoting transparency and fairness for every customer.

Refund Eligibility

You might qualify for either a complete or a partial refund in these situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, kindly adhere to these instructions:

  1. Reach our support team through our Contact page.
  2. Kindly use this subject: Refund Request.
  3. Kindly include your full name, the email associated with your subscription, and the reason for your inquiry.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Evaluation conducted by assistance group
  • Same day after approval A refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds show up based on issuer policies.

You will be notified via email at every stage. Weekend and holiday response times may be longer.

Exceptions (When Refunds Are Not Provided)

Refunds will not be approved under these specific circumstances:

  • You feel dissatisfied with the provided channel list or content.
  • Your internet speed is insufficient or unreliable for streaming media.
  • You have breached our Terms of Service, such as account sharing.
  • We regret to inform you that geo-blocking issues in your area are unavoidable.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, we initiate refunds within three business days; however, it might take between five to ten business days for the funds to appear in your account, depending on your bank or payment processor. For updates, please contact support.

Typically, refunds for a change of mind are not offered beyond the first 7 days. We recommend that you take the time to explore our features and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

Subscriptions renew automatically. If cancellation is overlooked before the renewal date, please contact us at once. Refunds for renewals are considered on a case-by-case basis. Find out more in our Terms.